Refund policy

Returns

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, the item must be unused, in the same condition that you received it, and in its original packaging. You’ll also need the receipt or proof of purchase.

To request a return, please contact us at admin@kidsbrilliance.com. If your return is accepted, we will provide instructions on how and where to send your package. Items returned without first requesting a return may not be accepted.

Damages and Issues

Please inspect your order when it arrives and contact us promptly if the item is defective, damaged, or incorrect so we can evaluate the issue and make it right.

Non-Returnable Items

Certain items may not be eligible for return, including personalized or custom products and gift cards. Sale items are not eligible for return unless they arrive damaged, defective, or incorrect.

Exchanges

If you would like a different item, please contact us. The easiest option may be to return the original item and place a new order after the return is accepted.

Refunds

We will notify you after we receive and inspect your return. If approved, the refund will be issued to your original payment method within 10 business days. Your bank or credit card company may require additional time to process the refund.

If more than 15 business days have passed since your refund was approved, please contact us at admin@kidsbrilliance.com